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ITIL Foundation 2011

ITIL Foundation 2011

ITIL (IT Infrastructure Library) is a collection of best practices for the management and delivery of IT services and IT infrastructure. These best practices cover all the key IT Service Management and Service Delivery processes. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition.
Information Technology Infrastructure Library Foundation

At the end of the training, participants are expected to:

  • Identify and appreciate the various ITIL processes involved in IT Service Management
  • Learn the key business benefits of these processes and how to integrate them into your business' IT services model
  • Gain insights into the synergy between organizational IT and the overall business
  • Learn ITSM concepts via an exciting and interactive simulation and practical case studies for easy implementation in the future
  • Obtain the “Foundation Certificate in IT Service Management”